- Define and describe SaaS.
- Discuss a SaaS provider for each of the following:
- Sales and customer relationship management
- Income tax filing
- Web-Based Meetings
- Human Resources
- Payroll Processing
- Backup Automation
- Office Document Creation
- Social Networking
- Define and describe mashups.
- List the advantages and disadvantages of SaaS solutions.
- Describe the role of OpenSaaS.
- Compare and contrast a web service and a SaaS solution.
- Define and describe SOA.
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