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Indirect care settings are defined as services that are related to patient care but do not require interactions between the healthcare provider and the patient. There is a vast amount of jobs and professions related to Indirect care that make this an extremely explosive market for those seeking to join the medical field. Indirect care organizations are organizations such as pharmaceutical companies, insurance carriers, health information technologists and many more. Job oppurtunities for those seeking a degree and employment in the field of health care administration could seek out jobs in these fields to include the Director of Quality control, the chief executive officer, the chief financial officer etc. These positions are extremely impactful on the product and services these organizations provide and allow them to better support direct care facilities in providing safe, quality patient care with the latest and most up to date services and technologies. While ultimately, all companies are seeking to make profits in order to enhance their company and pay their employees it is important to look at how indirect care supports direct care oganizations.
Although not directly involved in the intracicies of patient care, there is a direct correleation to the work done in indirect care facilities with direct care facilities. One of the most major sector of indirect care, and likely the fastest growing is the field of Healthcare Information Technology. Healthcare information technology or HIT is defined as “the application of information processing involving both computer hardware and software that deals with the storage, retrieval and use of healthcare information, data, and knowledge for communication and decision making.” (Alotaibi & Frederico., 2017). One way that healthcare technology influences direct care organizations is through the use of automated reminders and alerts in computers that support clinicians and support staff with safety nets in the clinical decision making process. For example, hard stops in Electronic health records, which are stops implemented that cause a user to address the issue at hand before continuing with care have been shown to decrease prescription errors by 22% (Feldman et al., 2018).
Another major implementation that Healthcare information technology has implemented is the development of the Electronic Health Record. The electronic health record has been a major introduction in the world of healthcare that has improved the quality of care, patient outcomes, safety and reduced medication errors, redundant testing, and improved overall communication between providers. With their creation, medical organizations that participate in direct care have been able to significantly increase their productivity, abandon old outdated and dangerous paper charting and have been provided tools to analyze data and trends. This among many other examples in multiple fields goes to show that indirect care organizations are a significant part of the field of direct care. As they would have no job without the existance of direct care, direct care organziations would be completely obsolete without indirect care.
A job I found when searching for Indirect care positions is the Senior Manager Data Manager for Otsuka Pharmacuetical Companies. This role is responsible for representing the Otsuka Pharmacuetical Company Data Management department in a leadershuo role. Some of the requirements for this position as they relate to the knowledge, skills and abilities that we have discussed throughout this course are strong computer skills, or what we have referred to as strong technical skills. The ability to remain organized and understand/ interpret organization policy and procedures. Strong oral and written skills, strong interpersonal skills, and strong decision making skills. It is not uncommon for these knowledge skills and abilities to be listed on these upper level management positions in both direct and indirect care organizations. Both the text and nearly all research articles around this topic lead to the same results. Being a person capable of learning and growth, who possess strong interpersonal skills with a desire and knack for leading are the keys to success in the field of health care administration.
2 Thessalonians 3:10-12 says “For even when we were with you, we would give you this command: If anyone is not willing to work, let him not eat. For we hear that some among you walk in idleness, not busy at work, but busybodies. Now such persons we command and encourage in the Lord Jesus Christ to do their work quietly and to earn their own living.” I interpret this line in scripture in a couple of ways. First, to work hard in anything that you do. We are involved in an extremely important field as it relates to the health and safety of others. Laziness and contempt could vary well be the difference in a patients wxperience or life. My second interpretation is to do something you are passionate about. Do not walk idly through work, but work as if you love your work.
Alotaibi, Y. K., & Federico, F. (2017). The impact of health information technology on patient safety. Saudi medical journal, 38(12), 1173–1180. https://doi.org/10.15537/smj.2017.12.20631
Feldman, S. S., Buchalter, S., & Hayes, L. W. (2018). Health Information Technology in Healthcare Quality and Patient Safety: Literature Review. JMIR medical informatics, 6(2), e10264. https://doi.org/10.2196/10264
Manca D. P. (2015). Do electronic medical records improve quality of care? Yes. Canadian family physician Medecin de famille canadien, 61(10), 846–851.
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The healthcare field is large and is made up of various organizations that focus on specifics areas of expertise or issues within the field. The healthcare field also provides many job opportunities at either the clinical or administrative level. Upon reviewing the Appendix A in the textbook, there are numerous organizations that support specific jobs, clinical settings, and community initiatives. Each of the organizations have established mission, vision, goals to maintain and advance their area of focus. In Appendix A, there are 35 organizations that are listed that provide support and job opportunities through establishing standards to be followed by direct care settings, accreditation for facilities, or certifications for specifics positions. With healthcare constantly growing and evolving healthcare professionals and healthcare providers utilize this organizations to obtain guidance on new regulatory policies and standards. As Christians we also have organizations such as church groups, the Bible, and other Christian resources that provide us with support and guidance to get through the challenges of life. For James 1:5-8 states:
“If any of you lacks wisdom, let him ask God, who gives generously to all without reproach, and it will be given him. But let him ask in faith, with no doubting, for the one who doubts is like a wave of the sea that is driven and tossed by the wind. For that person must not suppose that he will receive anything from the Lord; he is a double-minded man, unstable in all his ways” (English Standard Version 2008/2020).
Within this post I will focus on 3 organizations, examining how they provide job opportunities, how they are interrelated, and the support they provide to direct care organizations.
The Joint Commission (TJC)
The Joint Commission was established in 1951. Its mission is “continuously improve health care for the public, in collaboration with other stakeholders, by evaluating health care organizations and inspiring them to excel in providing safe and effective care of the highest quality and value” (The Joint Commission [TJC], 2021). While its vision states, “that all people always experience the safest, high quality, best-value health across all settings” (TJC, 2021). The Joint Commission provides accreditations and certifications to approximately 22,000 health care organizations in the United States. These organizations consist of hospitals, ambulatory centers, outpatient surgery centers, behavioral health centers, home health organizations, and nursing centers. The Joint Commission also provide quality reports that include dates of accreditation, Hospital National Quality Improvement Goal performance, and specialty awards. The Joint Commission supports direct care settings by establishing standards that to ensure quality care. They also provide resources to prepare for CMS/Medicare surveys, emergency management, infection and prevention control, and medication safety. There are various job opportunities within this organization such as surveyors, project managers, and business analyst.
National Committee for Quality Assurance (NCQA)
The National Committee for Quality Assurance (NCQA) was founded in 1990. The mission of the NCQA is to improve the quality of health care. While its vison is “Better health care. Better choices. Better health” (National Committee of Quality Assurance [NCQA], 2021). The ways that the NCQA look to improve the quality of healthcare is utilizing evidence-based standards, certifications, accreditations, and programs. They support direct care settings by the Healthcare Effectiveness Data and Information set that measures performance in healthcare. Job opportunities within this organization consist of senior mangers in accreditation policy, surveyors, and product managers.
American Medical Association (AMA)
The American Medical Association was established in 1847 with the purpose of promoting the art and science of medicine and the betterment of public health. The way that the AMA supports direct care settings is by representing physicians in the courts and legislative initiatives that remove obstacles affect patient care, focuses on preventing chronic disease, confronting public health issues, and provides training (American Medical Association [AMA], 2021). The job opportunities that this organizations offer consist of account managers, directors of specific departments, and product managers.
How These Organization Interrelate?
In conclusion of my research of these support organizations, I found that each primarily have the common goal of improve the quality of healthcare services. Though they may each have different areas of focus, each put a concerted effort holding facilities accountable by setting quality standards that ensure that providers are giving, and patient are receiving quality services. Another characteristic that is seen throughout these organizations is an emphasis on advancing healthcare weather that be in performance or through legislative efforts. There are many scriptures in the Bible that mention the importance of supporting other’s efforts and doing good for others. For Philippians 2:4 states, “not looking to your own interest but each of you to the interest of the others” (English Standard Version, 2008/2020).
KSA’s for Potential Position
One of the positions that I am interested in pursuing upon completion of this program is a director of rehabilitation. A director of rehabilitation must be knowledgeable on the business side of therapy. Though healthcare can is about providing quality services to patient, directors are responsible for budgeting and ensuring that profit expectations are met. To be able to accomplish this a director must be organized, exhibit good time management skills, and ability to be effective while being efficient. As a director, I would be responsible for managing a group of therapist and therapy assistants that provide occupational, physical, and speech therapy. In any management position communication is vital so that staff members understand the expectations and goals that are established. To be an effective communicator, one must have interpersonal skills. Buchbinder and Thompson (2010) mentions “interpersonal skills are those skills that enable a manger to communicate with and work well with others regardless of whether there are peers, supervisors, or subordinates” (p. 21). As a healthcare manager, interpersonal skills are not only utilized when communicating with staff members it also essential when communicating with patients and family members. In this role a director must be able to update patient and family on progress in therapy and insurance allowances. According to Riggio and Tan (2013), “Interpersonal skills are a critical, if not essential, part of effectively managing and leading others. Interpersonally skilled managers are more successful and interpersonally skilled leaders are more effective” (p.11). During my time in this program, I look forward to understanding and developing my knowledge, skills, and abilities for this position to be successful in this role.
American Medical Association (2021). About. https://www.ama-assn.org/about
Buchbinder, S. B., & Thompson, J. M. (2010). Career opportunities in health care management: perspectives from the field. Jones and Bartlett Publishers.
National Committee of Quality Assurance (2021). About NCQA. https://www.ncqa.org/about-ncqa/
Riggio, R. E., & Tan, S. J. (2014;2013;). In Riggio R. E., Tan S. J.(Eds.), Leader interpersonal and influence skills: The soft skills of leadership. Routledge. https://doi.org/10.4324/9780203760536
The Joint Commission (2021). About Us. https://www.jointcommission.org/about-us/
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